Part of the Banking Transformation Series:

Europe:  London | May 18-19, 2027  |  USA:  Charlotte, NC | November 9-10, 2026  |  Asia:  Singapore | Returning 2027

2026 industry report

The state of banking transformation

How does the European banking market differ from North America's? In May 2026, the London iteration of Banking Transformation Summit brought together senior leaders from Europe's biggest financial institutions for expert perspectives, conversations, and strategies for the year ahead. From AI implementation and digital transformation to customer experience, operational resilience, and regulatory changes, the Summit captured a snapshot of the state of banking for the European market as it is today.

This exclusive report reviews the key findings from the Summit, highlighting emerging trends, themes, and practical takeaways that give you the insights you need to stay ahead of the rapidly evolving banking landscape.

What to expect in the report

  • Candid discussions that don't hold back
  • Real-world use cases that focus on failings as much as successes
  • Key learnings from pilot to production: how to get AI to work for you
  • Exclusive data from our Summit survey
Treat an agentic agent the same way you would a confident toddler: adamant that they are right despite having no ability to be right.
From a discussion at Banking Transformation Summit
3%

of banking leaders surveyed would trust an AI agent to move money from their own account without a human involved.

95%

of AI projects fail. The report sets out how to keep yours out of that statistic.

Answering your most probing questions

  • 01Why do 95% of AI projects fail, and how do you avoid yours becoming one of them?
  • 02What value does a human employee have when AI is doing the heavy lifting?
  • 03Is legacy infrastructure really the barrier holding banks back, or is something else to blame?
  • 04Where does accountability sit with new technologies?
  • 05How do you get AI to actually reach your bottom line?

Why download the report

Whether you joined us for Banking Transformation Summit or not, this report gives you access to all of the key discussions and perspectives shaping the industry right now. Discover the challenges organizations are prioritizing, the technologies reshaping financial services, and the opportunities that lie ahead.

Want to be part of the conversation?

Join us for Banking Transformation Summit USA on November 9–10, 2026 in Charlotte, North Carolina.

Register for the Summit